Consequently, blackpoints were issued, impacting the casino's safety index. Despite our efforts, we faced challenges in communicating with the casino regarding your specific case: Our team made multiple attempts through various channels, but unfortunately, we were unable to secure a response.

It's worth noting that our safety index takes into account various factors, including previous cases where the casino's response was unnecessary for resolution. We understand your concern about the online casino's unresponsiveness. Hello Emanuela, Thank you for sharing your feedback.